Yanlord’s Hotels and Serviced Apartments business encompasses renowned international brands such as InterContinental and Crowne Plaza, the Group’s self-operated “Yanlord ParcVue” hospitality brand in the PRC, as well as hotels and serviced apartments under UEL in Singapore. In FY 2025, the hospitality market in the PRC continued to operate amid a complex and evolving economic environment. While travel demand showed signs of stabilisation following earlier market volatility, consumer sentiment remained cautious and competition intensified. Against this backdrop, the industry focused on balancing occupancy and room rate management while improving overall operating efficiency. In response, Yanlord’s hospitality business remained disciplined in its operations, strengthening cost control measures, refining service delivery, and enhancing product differentiation. At the same time, the Group continued to explore collaborative opportunities and partnerships to support long‑term resilience and sustainable growth. To further enhance the guest experience across its hotels and serviced apartments, Yanlord continued to curate a variety of wellness, cultural, festive, and family‑oriented activities. Notably, the adoption of digital tools has also helped optimise service processes, improve response times, and elevate overall guest experience. These initiatives aim to foster interactive and welcoming environments, enrich guest engagement, and deliver meaningful and memorable stays, reinforcing the Group’s commitment to service excellence across its hospitality portfolio. QUALITY OF PRODUCTS AND SERVICES HOTELS & SERVICED APARTMENTS Yanlord ParcVue Hotel Residence, Nanjing, PRC 仁恒柏薇酒店公寓，南京，中国 Grand ParcVue Hotel Residence, Chengdu, PRC 仁恒格蓝柏薇酒店公寓，成都，中国 InterContinental, Zhuhai, PRC 仁恒洲际酒店, 珠海, 中国 Park Avenue Rochester, Singapore 柏薇(罗切斯特)酒店，新加坡 Contents Introduction Approach to Sustainability Upholding Good Governance Caring for Our Customers Empowering Our People Preserving Our Planet Creating Shared Value for Our Society GRI Content Index YANLORD LAND GROUP LIMITED SUSTAINABILITY REPORT 2025 31
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