STAKEHOLDER ENGAGEMENT Key Stakeholder Groups Key Concerns/ Interests Raised by Stakeholder Group Yanlord’s Response Modes of Engagement Frequency of Engagement Customers • Customer satisfaction • Quality of Yanlord’s services and property assets • Maintain highest standards of product and services delivered • Increase value added to customers • Timely response and prompt follow-up actions taken to address customers' feedback • Closely monitor property assets through frequent inspections and conduct regular maintenance and repair works Customer satisfaction surveys Annually Tenant satisfaction surveys Annually Tenant engagement/ networking events Quarterly Integrated customer and call centre Ongoing Show suites feedback Ongoing Campaigns and programs Ongoing Welcome parties As appropriate Healthy Workplace Ecosystem Ongoing Local Communities • Yanlord’s support towards the local community • Safe and healthy spaces • Responsible use of resources • Operate and grow the business in a socially responsible manner through efficient use and allocation of resources • Support initiatives that focus on corporate giving through implementing CSR practices • Universal design for homes and offices Collaborations with charities and non-profit organisations for community development Ongoing Monetary and in-kind donations or supports Ongoing Media • Business operations and performance • Sustainability initiatives of Yanlord • Transparent and timely communication of both financial and non-financial information Annual Report and Sustainability Report Annually Project launch functions As appropriate Announcements, media releases, and interviews As appropriate Regulators • Corporate governance • Compliance with laws and regulations • Ensure regulatory compliance • Closely monitoring new (including changes of) policies or measures introduced by relevant government authorities or departments to keep abreast of new rules and regulations Industry update meetings, policy awareness briefings, news releases by government authorities and participation in workshops/seminars on topics relating to the new (including changes of) policies or measures Ongoing Contents Introduction Approach to Sustainability Upholding Good Governance Caring for Our Customers Empowering Our People Preserving Our Planet Creating Shared Value for Our Society GRI Content Index YANLORD LAND GROUP LIMITED SUSTAINABILITY REPORT 2025 13
RkJQdWJsaXNoZXIy NTM2MDQ5