PROPERTY MANAGEMENT SERVICES AWARDS RECEIVED IN FY 2024 Shanghai Yanlord Property Management Co., Ltd. • 2024 Five-star Enterprise for Shanghai’s Comprehensive Property Service Capability • 2024-2025 Shanghai Property Management Industry AAA Enterprise in Integrity Commitment • 2024 Shanghai Top 100 Property Management Companies • 2024 Shanghai Property Management Industry Association Excellent Member • 2024 Shanghai Excellent Property Management Demonstration Project (Residential Property) for Fortune Residence1, Yanlord Eastern Gardens and Green Villas Phase 7-91 • Shanghai Three-Star Quiet Residential Area for Yanlord Townhouse and Yanlord Riverside Gardens Chengdu Yanlord Property Management Co., Ltd. • 2024 Top 100 Brands in the Property Management Industry of the 9th China International Property Management Summit Forum Zhuhai Yanlord Property Management Co., Ltd. • 5-star Property Management Service for Yanlord Marina Peninsula Gardens and Yanlord Marina Centre • 4-star Property Management Service for Yanlord New City Gardens Yanlord Gardens (Phase 1), Haikou • 2024 Hainan Provincial Excellent Property Service Project • 2024 Haikou Excellent Property Service Project QUALITY OF PRODUCTS AND SERVICES | MANAGEMENT APPROACH | MANAGED PROPERTIES HIGHLIGHTS OF WUHAN YANLORD PROPERTY MANAGEMENT SERVICES IN FY 2024 The landscaping team took good care of every plant and tree, regularly watering and removing pests to create a comfortable living environment and embellish the beautiful garden. The lobby lounge, club centre of the property, as well as other communal areas were thoroughly cleaned, disinfected and descaled to provide a comfortable and hygienic space for residents and visitors to relax and socialise. Daily building inspections were carried out, public area facilities were maintained and repaired in a timely manner, and warmhearted services were provided to homeowners. Security services registered visitors and vehicles, regulated the parking area for non-motorised vehicles, and regularly inspected fire safety equipment to ensure the personal and property safety of homeowners. The maintenance technicians provided timely services to ensure the orderly operation of public areas and the comfort of residents. Fire drills were organised to enhance the residents’ awareness of fire prevention and the basic knowledge was taught to help them protect themselves from danger. 1 Fortune Residence and Green Villas Phase 7-9 are third-party projects under Yanlord’s property management portfolio. Contents Introduction Approach to Sustainability Upholding Good Governance Caring for Our Customers Empowering Our People Preserving Our Planet Creating Shared Value for Our Society GRI Content Index 31 Yanlord Land Group Limited Sustainability Report 2024
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