OCCUPATIONAL HEALTH AND SAFETY At Yanlord’s Hotels & Serviced Apartments, we have established a comprehensive OHS risk management framework to proactively identify, assess, and mitigate workplace hazards. This framework clearly defines roles and responsibilities, outlines systematic procedures for hazard identification, and establishes clear protocols for incident reporting, response, and communication, thereby supporting a structured and consistent approach to OHS management. Employees are encouraged to raise safety concerns through established reporting channels, including direct supervisors, senior management, and the security department. Management maintains open and ongoing communication with employees through platforms such as General Manager roundtable sessions and regular safety committee meetings, where OHS risks, observations, and improvement opportunities are discussed. Employees are also encouraged to share practical insights from their daily operations, contributing to the continuous enhancement of workplace safety practices. To reinforce safety awareness across all operations, the Group uses multiple communication channels, including email circulars and on‑site notice boards, to regularly remind employees of the importance of maintaining high OHS standards and complying with safety requirements. Training remains a key component of Yanlord’s OHS risk mitigation strategy. Certified trainers conduct regular OHS training sessions, typically on a monthly basis, to ensure that employees are equipped with knowledge and skills to identify, report, and manage workplace hazards effectively. All training programmes are aligned with applicable national regulatory standards, reinforcing both compliance and the strengthening of employees’ capability in managing occupational health and safety risks. HOTELS & SERVICED APARTMENTS INCIDENT REPORTING PROCESS The Group has established a formal incident reporting process as part of its sustainability reporting framework, providing clear guidance for employees to report work‑related incidents across all business segments. Reported cases are promptly escalated to the relevant Project Managers or Property Managers for initial review and follow‑up. Group Human Resources subsequently coordinates further actions, including statutory reporting and insurance claims handling, in accordance with the Group’s sustainability reporting guidelines and internal procedures. PROMOTION OF WORKER HEALTH AND WELL-BEING At Yanlord, we place strong emphasis on safeguarding the health and well‑being of our employees across all business segments. As employees form the foundation of the Group’s success, we strive to provide a safe, supportive, and inclusive working environment that promotes physical, mental, and emotional well‑being. The Group has implemented a range of initiatives to support employee wellness, including comprehensive medical insurance coverage, annual health screenings, and access to mental health support resources. In addition, ergonomic workstations and safe workplace practices have been introduced to reduce the risk of work‑related injuries. These measures are complemented by regular health and safety training to reinforce awareness and promote preventive practices among employees. To encourage an active and balanced lifestyle, Yanlord also organises a variety of fitness and wellness activities for employees. The Group remains committed to enhancing employee well‑being and will continue to strengthen these efforts through meaningful programmes that support the overall wellness and resilience of its workforce. Project Managers Construction Sites Property Manager Managed Properties Incidents reported for immediate treatment All reported incidents processed for leaves and insurance payouts Human Resources Contents Introduction Approach to Sustainability Upholding Good Governance Caring for Our Customers Empowering Our People Preserving Our Planet Creating Shared Value for Our Society GRI Content Index YANLORD LAND GROUP LIMITED SUSTAINABILITY REPORT 2025 51
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