QUALITY OF PRODUCTS AND SERVICES Across the abovementioned hospitality properties, the Guest Love Score is used to track and gauge guest satisfaction. Each property sets its own targets, and follow-actions are implemented based on key areas for improvement identified through guest feedback to drive continuous improvement. Targets and performances for the Hotels & Serviced Apartments in the respective regions are summarised in the table below. HOTELS & SERVICED APARTMENTS FY 2025 Target FY 2025 Performance FY 2026 Target Chengdu To achieve 4.8 Trip.com Score and to achieve 9.5 Booking.com Score Achieved 4.8 Trip.com Score and 9.4 Booking.com Score To achieve 4.8 Trip.com Score and to achieve 9.5 Booking.com Score Sanya To achieve 4.9 Trip.com Score, and to achieve 94% Guest Love Score Achieved 4.9 Trip.com Score, and 96.8% Guest Love Score To achieve 4.9 Trip.com Score, and to achieve 93.5% Guest Love Score Zhuhai To achieve 4.78 Trip.com score, and to achieve 92% Guest Lover Score Achieved 4.82 Trip.com Score, and 95.2% Guest Lover Score To achieve 4.8 Trip.com Score, and to achieve 92.0% Guest Lover Score Nanjing To achieve 4.7 Trip.com Score Achieved 4.7 Trip.com Score To achieve 4.7 Trip.com Score Tianjin To achieve 4.7 Trip.com Score Achieved 4.7 Trip.com Score To achieve 4.7 Trip.com Score CUSTOMER HEALTH AND SAFETY For the health and safety of our guests, no major incidents of non-compliance were reported in FY 2025 with respect to the health and safety impacts of our products and services. Additionally, there were no violations of voluntary codes related to customer health and safety. As part of our ongoing commitment to best practices in customer well-being, we will continue to maintain and further strengthen this performance in the years ahead. Contents Introduction Approach to Sustainability Upholding Good Governance Caring for Our Customers Empowering Our People Preserving Our Planet Creating Shared Value for Our Society GRI Content Index YANLORD LAND GROUP LIMITED SUSTAINABILITY REPORT 2025 34
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