LEARNING AND DEVELOPMENT MANAGEMENT APPROACH Yanlord is dedicated to providing employees with diverse opportunities for professional growth, skill development, and career advancement, while cultivating a positive corporate culture that attracts and retains talent to support the Group’s long-term development. In FY 2024, the Group maintained seamless and effective operations across its recruitment, training, and talent development functions. We continued to offer comprehensive learning platforms for management personnel to upgrade their capabilities, and systematically nurtured talent for future leadership roles within the organisation. Efforts to strengthen our performance-driven appraisal and incentive systems also progressed steadily, aligning individual contributions with the Group’s broader business objectives and fostering a results-oriented work environment. In FY 2024, the Crowne Plaza Sanya Haitang Bay Resort in Sanya introduced a salary structure adjustment based on operational needs, streamlining the process for setting, approving and assessing key performance indicators. To promote continuous learning and interdepartmental collaboration, the Group expanded its suite of online training programmes. These initiatives were designed to enhance employees’ core competencies, broaden their understanding of management principles, and support cross-functional and interdisciplinary learning needs. To ensure our training remain relevant and impactful, we actively gather employee feedback through surveys and anonymous interviews. This allows us to assess course effectiveness and continuously refine our training approach. The Yanlord Capability Development Centre plays a key role in building internal capabilities and facilitating knowledge sharing, while our “Yanlord Learning” online platform supports day-to-day learning and provides ongoing professional development opportunities for staff at all levels. The training programs for our employees include: Training Categories Examples of Training Delivered Compliance Real Estate Operation Administration Leadership Management Soft Skills and Team Leadership Core Skills Management, Investment and Development, Operations, Customer Service and Marketing Professional/Technical/ Functional Development Real Estate Project Management, Strategic Thinking, Service Recovery, Understanding Member Benefits and True Hospitality Personal Development Taking the Initiative and Taking Responsibility Management Talent Training Program Yanlord currently operates in over 20 cities across the PRC, managing a diverse portfolio of projects at various stages of development. In this dynamic environment, it is crucial to cultivate a capable and resilient management team that not only embodies Yanlord’s corporate values but also possesses a deep understanding of our business operations. These leaders must demonstrate strong leadership capabilities and the agility to navigate emerging challenges. When designing training programmes and curricula for our managerial staff, we prioritise a tailored approach that addresses the specific needs of the target audience. Our programmes are aligned with strategic business goals, delivering relevant and practical knowledge to support the continuous development of our management team. Through these efforts, we aim to build a high-performing leadership pipeline — one capable of effectively leading teams, managing resources, driving business performance, and supporting professional growth. Contents Introduction Approach to Sustainability Upholding Good Governance Caring for Our Customers Empowering Our People Preserving Our Planet Creating Shared Value for Our Society GRI Content Index 49 Yanlord Land Group Limited Sustainability Report 2024
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