In FY 2024, Yanlord achieved an overall satisfactory score of 87, maintaining the same score as in the financial year ended December 31, 2023 (“FY 2023”)1. The feedback score across the dimensions of customer loyalty, intention to re-purchase and willingness to recommend remained consistently high. TARGET AND PERFORMANCE Property Development and Managed Properties 1 The overall satisfactory score of FY 2023 has been restated from 88 to 87, due to the adjustment of survey scope excluding the responses from high potential buyers during the pre-sale period. The target set for FY 2024 using this indicator has also been changed. 2 FY 2025 refers to the financial year ended December 31, 2025 FY 20241 Target FY 2024 Performance FY 20252 Target To maintain 87% overall customer satisfaction in FY 2024 survey Achieved 87% overall customer satisfaction To maintain 87% overall customer satisfaction in FY 2025 survey Target and Performance Satisfaction Scoring of Property Management Services Overall Satisfaction Scoring QUALITY OF PRODUCTS AND SERVICES 82 88 87 88 87 87 2019 2020 2021 2022 2023 2024 (restated) 2022 2023 2024 n Yanlord • Industry Average 75 76 76 70 68 66 88 70 87 67 88 66 Contents Introduction Approach to Sustainability Upholding Good Governance Caring for Our Customers Empowering Our People Preserving Our Planet Creating Shared Value for Our Society GRI Content Index 36 Yanlord Land Group Limited Sustainability Report 2024
RkJQdWJsaXNoZXIy NTkwNzg=