QUALITY OF PRODUCTS AND SERVICES MANAGEMENT APPROACH Yanlord is dedicated to providing a secure and thoughtfully designed environment for our customers, whether they reside in our residential projects, work in our commercial offices, stay in our hotels, or engage with our integrated buildings. Each project meets strict quality benchmarks in architectural design, landscaping, interior ambience, and building management systems, all of which are consistently monitored throughout its development and lifecycle. In line with our customer-centric philosophy, we continually enhance our customer service system. In FY 2024, we expanded the scope of our customer relationship management across all markets where we operate and improved collaboration among our various operational teams, all aimed at elevating Yanlord’s service offerings and ensuring exceptional customer experiences. COLLECTION OF YANLORD PROPERTY DEVELOPMENT PROJECTS IN FY 2024 At Yanlord, we prioritise our customers, striving to meet their needs and expectations while ensuring their well-being throughout every phase — from initial design and construction to the ongoing management and maintenance of our properties. By adopting industry best practices, we stay ahead of evolving standards, reaffirming our commitment to delivering exceptional products and services. Yanlord Begonia Park, Haikou, PRC 仁恒海棠公园, 海口, 中国 Central Lake, Wuxi, PRC 星湖雅园, 无锡, 中国 Yanlord Gardens, Haikou, PRC 仁恒滨江园, 海口, 中国 Yanlord Central Lake, Taicang, PRC 仁恒时代天镜, 太仓, 中国 Contents Introduction Approach to Sustainability Upholding Good Governance Caring for Our Customers Empowering Our People Preserving Our Planet Creating Shared Value for Our Society GRI Content Index 22 Yanlord Land Group Limited Sustainability Report 2024
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